Frequently Asked Questions
Straight answers about how Pros2Go works.
We keep your technology running: 24/7 network monitoring, management of servers, desktops and laptops, and helpdesk support.
A dedicated Pros2Go engineer who knows your environment. No call centers, no ticket roulette. We've been doing this since 2008, with 2,300+ field jobs completed.
Yes. We can manage your entire network or work alongside your IT team.
Yes. We design and manage multi-site networks and deliver multi-site retail rollouts.
We quote after a free assessment, based on your devices, users and needs.
Within 2 hours under our SLA, and monitoring often catches problems before you notice.
Helpdesk 8 am–8 pm ET weekdays; after hours we're always available for emergencies.
No. Short-term and long-term agreements are both available, and there's no minimum business size.
We're remote-first and support clients nationwide. On-site work is available for larger projects within about three hours of Abingdon, Bristol and the Tri-Cities.
Most issues are solved faster remotely. For larger projects and engagements, such as installs, upgrades and rollouts, we come on-site within our ~3-hour radius.
No. We deploy and manage the tools you choose, including Microsoft 365 security (Defender, MFA, Conditional Access, email filtering).
Usually done remotely: we review your network, devices, security and support, then give you a plain-English summary and recommendations. On-site assessments are available for larger environments.